FREQUENTLY ASKED QUESTIONS


How Do I Return or Exchange My Order? 

Is your item damaged? Did you purchase Route Package Protection? If so, please report the issue with Route through the email you received from Route after placing your order, or by going to claims.route.com. 

If the above does not apply to you, please view our returns policy page for more info.


Lost, Stolen, or Damaged Products? 

If you added Route to your order, your package was insured from loss, damage, and theft. You can report an issue with Route through the email you receive from Route after placing your order, or by going to claims.route.com. 


What is Route Package Protection? 

Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.

Purchased Route Protect and need to file a shipping issue? File here


Where are Bindle Bottles Made? 

Bindle Bottles are designed in Encinitas, California and manufactured in Asia. As much as we'd love to manufacture our bottles in the USA, the logistics of manufacturing a stainless steel water bottle in America are out of this world and extremely cost-prohibitive. As a small startup with with no venture capital, we had no choice except to manufacture in Asia. However, we made sure to conduct extensive research to ensure our bottles are made from the best of materials and with precise and ethical manufacturing practices.


What are Bindle Bottle's Made of? 

Bindle Bottle's are made from 18/8 pro-grade stainless steel and 100% BPA free components.


How much liquid do Bindle Bottle's actually hold? 

Bindle Bottle's liquid capacity is either 24oz or 20oz depending on which size you order. The storage compartment does not take up any liquid capacity.

How deep is the storage compartment?  

The storage compartment on the 24oz and 20oz Slim is deep enough to hold a credit card or ID.

Can my Bindle Bottl fit in a cup holder?

We designed the 20oz Slim Bindle to fit in ALL cupholders. The 24oz Bindle will fit in larger sized cup holders. If you're looking for a cup holder friendly option, then the 20oz Slim is the way to go.

How long can Bindle Bottle's keep my drink hot/cold for? 

Bindle Bottle's are double walled and vacuum insulated. They can keep drinks cold for 24 hours and hot for 12 hours.

Does the straw lid and coffee lid fit on each size bottle? 

Yes! The coffee lid and straw lid are compatible on the 24oz and 20oz Slim.


How do I properly clean my Bindle? 

We recommend hand washing your Bindle with warm soapy water, before and after each use. Check out our cleaning and care page for more info.


Have another question? 

Shoot us an email to hello@bindlebottle.com. We'll get your question answered ASAP!