FREQUENTLY ASKED QUESTIONS
How Do I Return or Exchange My Order?
Lost, Stolen, or Damaged Products?
If you added Route to your order, your package was insured from loss, damage, and theft. You can report an issue with Route through the email you receive from Route after placing your order, or by going to claims.route.com.
What is Route Package Protection?
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
Where are Bindle Bottles Made?
Bindle Bottles are designed in Encinitas, California and manufactured in Asia. As much as we'd love to manufacture our bottles in the USA, the logistics of manufacturing a stainless steel water bottle in America are out of this world and extremely cost-prohibitive. As a small startup with with no venture capital, we had no choice except to manufacture in Asia. However, we made sure to conduct extensive research to ensure our bottles are made from the best of materials and with precise and ethical manufacturing practices.
What are Bindle Bottle's Made of?
Bindle Bottle's are made from 18/8 pro-grade stainless steel and 100% BPA free components.
How much liquid do Bindle Bottle's ACTUALLY hold?
Can my Bindle Bottle fit in a cup holder?
How long can Bindle Bottle's keep my drink hot/cold for?
Does the straw lid and coffee lid fit on each size bottle?
Why doesn't my straw fit inside my bottle?
The straw is made to fit both of our bottle sizes. If you have a 20oz Bindle Bottle, the straw should fit as is. If you have the 24oz Bindle Bottle, please use a pair of scissors to trim off 2 inches of the straw for a perfect fit.